Re: T420 keeps powering off after drying from spilled tea

Hi Ami,

Welcome to Lenovo Community Forums!

I’m sorry to hear that you spilled tea on your Lenovo ThinkPad T420 and the system keeps shutting down on its own.

I would suggest you to perform Flee Power – remove the battery and any other peripheral device connected to the computer. Hold the power button for 10-15 seconds and then connect the AC Adapter and battery and try to turn ON the computer.

Abrupt shutdowns normally occur due to overheating issue as chances of dust getting accumulated are high. First of all, I would suggest you to ensure that air vents are not blocked and there is a proper air flow. Also, check the speeds at which the fan is spinning. Start using compatible cooling pads which will help in the flow of cool air into the underside vents of the laptop.

Please refer the hardware maintenance manual which will shows you how to take perform disassembly of the system and where the components are located. 

Hope this helps!

Best regards,

Mithun.

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Re: Add hard disk to T440P

Hi all, 

I bought a T440P laptop with 256GB Solid State HDD. I am already out of space. how can add a secondary hard disk to the machine? I want this in addition to my existing drive. I am thinking of buying "HGST Travelstar 2.5-Inch 1TB 7200RPM SATA 6GB/s 32MB Cache Internal Hard Drive".Will this fit in my laptop? and are there any instructions available to add it?

Thanks,

dk

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Re: T430 W7Pro: Solution center message says I am missing driver "qknfd"

I'm getting an exclamation mark on the task bar that leads me to the Lenovo Solution Center, where I get the message noted in the subject line.

The buttons take me to the Device Manager.

I've browsed the Device Manager and looked at all of the listed devices and I do not see an error flag. What do I need to do to install the wayward driver or otherwise clear the error message?

Thanks in advance,

Rick

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Re: Is broken keyboard key covered by warranty?

Hello,

So as it turns out it's not that easy to get your keyboard fixed. I posted a message yesterday here and everyone was sure that it is covered by warranty and I can get a replacement keyboard. I've contacted the local Lenovo representatives and explained them my issue - A pin on the Z key is broken and the key constantly flips open when I type on the keyboard. The computer is 1 month old and used only on a desk. I haven't applied any pressure that can damage the keyboard, nor I dropped anything on it. It clearly is a defect. They told me that if it is a mechanical issue - e.g. broken pin - it is not covered by warranty so there's nothing I can do but to purchase a new keyboard. They also told me that for every issue I have to send the whole computer to the service. I don't have problem sending it if it is a motherboard or screen issue but I'm not sure it's normal to ask me to send it for such an issue related to a user replacable part. I am using this computer all day for work and I can't afford not to have it for more than a few hours.

I really require help on that from someone who perhaps works for Lenovo. I am ready to provide all the information needed including pictures, serial number, etc.

Thank you all in advance. I hope this gets resolved soon.

Moderator Note; posts merged, link removed

_________________________________________________________________________________________________
T520 / i5-2450M / 8GB RAM / NVIDIA NVS 4200M / 1600x900 HD+ / Hitachi 500GB @ 7200 RPM / Intel N 6205 WiFi / Win 7 Pro

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T540p with UltraDock USB Problems

I recently got this Thinkpad T540p, and all is well but the USB port on my dockingstation. I can't get them to work, the USB port on the pc works fine, but if I try to use one of the USB port on the dockingstation, it won't work. I'm ussing an Thinkpad Ultra Dock.

I'm running on Windows 7 Professional, service pack 1. I have tried to upgrade the Docks hardware as suggested in another thread, but that didn't do the trick.

Any ideas og suggestions is much appreciated.

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Re: Is broken keyboard key covered by warranty?

Hello,

So as it turns out it's not that easy to get your keyboard fixed. I posted a message yesterday here and everyone was sure that it is covered by warranty and I can get a replacement keyboard. I've contacted the local Lenovo representatives and explained them my issue - A pin on the Z key is broken and the key constantly flips open when I type on the keyboard. The computer is 1 month old and used only on a desk. I haven't applied any pressure that can damage the keyboard, nor I dropped anything on it. It clearly is a defect. They told me that if it is a mechanical issue - e.g. broken pin - it is not covered by warranty so there's nothing I can do but to purchase a new keyboard. They also told me that for every issue I have to send the whole computer to the service. I don't have problem sending it if it is a motherboard or screen issue but I'm not sure it's normal to ask me to send it for such an issue related to a user replacable part. I am using this computer all day for work and I can't afford not to have it for more than a few hours.

I really require help on that from someone who perhaps works for Lenovo. I am ready to provide all the information needed including pictures, serial number, etc.

Thank you all in advance. I hope this gets resolved soon.

Moderator Note; posts merged, link removed

_________________________________________________________________________________________________
T520 / i5-2450M / 8GB RAM / NVIDIA NVS 4200M / 1600x900 HD+ / Hitachi 500GB @ 7200 RPM / Intel N 6205 WiFi / Win 7 Pro

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Re: T540p/T440p+UltraDock+external display issues

@Mark_Lenovo,

have Ultra Dock (P/N: 40A20090EU) and a X240 (P/N: 20AM-S05C00). After weeks of waiting for a non-windows-solution I have installed temporarily windows7.

Applying the firmware patch with 'fwdphb01.exe' like described here does not work for me.

Error message from 'Prius Tool':

"Faild to find Synaptics MST DP hub IC"

I have to work with this notebook! So please find a solution for this annoying buggy firmware.

Regards

Thomas aka thessy

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